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If
you have a question that's not answered here, feel free to
contact us HERE.
ATTENTION
YAHOO EMAIL USERS: Please
check your Spam/Bulk folder for your order confirmations,
as well as responses to customer service questions!
WILL
CALL
What is Will Call?
"Will Call" means instead of having tickets mailed
to you, your tickets will be held at the venue for you to
pick up the day of the event.
Where
do I pick up the tickets?
At most venues, Will Call is at the front box office window
or at the door of the club on the evening of the event. Unless
you see a big obvious "Will Call" sign elsewhere,
just go up to the door, show your ID, and you're all set.
What do I need to pick up the tickets?
Just a photo ID (driver's license, State ID, school ID). Make
sure your name is on your CincyTicket Online Account the way
it appears on your ID.
Can I have someone other than the credit card holder
pick up the tickets I ordered?
Yes. When you place your order, simply make sure the name
of the person you want to pick up the tickets is on the BILLING
ADDRESS.
Can I designate more than one person who can pick up
the tickets?
NO. Each will call order must be held under ONE name. If you
wish to make it such that each person can pick up his/her
ticket separately, they must be separate orders.
Can I change the name my tickets are held under?
Absolutely! Up until 24 hours before the event, you may change
the name on a Will Call order by simply logging into your
CincyTicket Online Account (Click "YOUR ACCOUNT"
at the top of the website), clicking YOUR ORDERS, and changing
the name on the billing address for that order. You can also
CONTACT US and
we can do it for you. Be sure to include the name you want
it changed to and a receipt number or name on the original
order. For security reasons, the request MUST come from the
email address associated with the original order.
Do I get a receipt?
Of course. Your receipt is automatically emailed to you when
you complete your order. This happens instantly. Make sure
you don't accidentally delete it, and check your Spam folder
if necessary.
Why is my shipping address on the receipt if the tickets
are will call?
If you enter it during checkout, your address may automatically
show up on the receipt. Don't worry - they are still will
call tickets and won't be shipped to you.
Will I get a physical ticket at the door?
This is up to the event promoter. Some print physical tickets
and others just check your name off the list and grant you
entry.
TICKETS
BY MAIL
How long will it take to get my tickets by
mail?
If you select USPS 1st Class Mail, expect to receive your
order within 4 to 7 business days. If you select USPS
Priority Mail, expect it within 2 to 4 business days.
How do you ship them and how much does it cost?
We use the US Postal Service. 1st Class is only $1.50,
and Priority Mail is only $6.95, regardless of how many tickets
are in your order.
Where is my receipt?
We do not mail receipts. Your receipt is automatically emailed
to you when you complete your order. Make sure you don't accidentally
delete it, and check your Spam folder if necessary.
Can I get tickets via overnight delivery? I don't care
what it costs!
Sorry. At this time, we are only set up for 1st Class and
Priority Mail.
What is the deadline to order tickets by mail?
7 days before an event takes place, the option to order by
1st Class Mail will disappear, and 5 days before an event,
the option to order by Priority Mail will disappear. You can
still order Will Call.
What if I can't spell my address, don't know it, or
feel like giving you one from ten years ago?
We are NOT RESPONSIBLE for incorrect addresses. Ticket sales
are non-refundable, so double check it before you submit your
order!
What if I lose my tickets?
We are NOT RESPONSIBLE for lost or stolen tickets!
The event is tomorrow, and I still haven't received
my tickets by mail. What should I do?
Call us at 1-888-428-7311 for instructions. Have your order
confirmation number ready when you call.
PRINT@HOME
How do I receive my Print@Home tickets?
A link to download your PDF Print@Home tickets is included
in your confirmation email. You can also access them by logging
into your account and clicking "My Orders."
Can I print the PDF more than once if I need to?
Yes. You can print them more than once if you need to,
but each barcode will only scan as valid once at the gate.
If you tried to use a Print@Home ticket (or a photocopy) twice,
it would scan as invalid, and venue staff may remove you!
Why aren't Print@Home tickets available for all events?
Availability is at the discretion of the event promoter. Print@Home
requires special hardware for validation at the gate, so not
all promoters choose to make it available.
REFUND
POLICY
Are tickets ever refundable?
NO! NO! Absolutely NO! There are NO refunds!
Surely there are exceptions, right?
Ok, there are exactly two situations where you can
get a refund:
1. You accidentally submit your order 8 times and only meant
to submit it once. In this event, CONTACT
US immediately and we will adjust it for you. This must
happen before the event takes place.
2. The ENTIRE EVENT is cancelled. Note that lineups, dates
and locations are subject to change. But if the ENTIRE EVENT
is cancelled with no reschedule, your purchase will be automatically
refunded. Only the ticket price will be refunded - the service
fee will NOT be refunded. Why? We have to process the order
whether the event happens or not. In fact, if we're issuing
a refund, we have to process it twice!
So other than these instances, are you saying there
are NO refunds?
Correct!
GENERAL
QUESTIONS
What are my payment options?
You can pay with a credit card or debit card. We accept
Visa, Mastercard, American Express and Discover.
Can I pay with Paypal?
Sorry, at this time we do not accept Paypal payments. This
is to keep costs down and thus keep service fees low for you.
Why do you charge order fees?
The base price of a ticket does not include the cost of
ticketing. The order fee, often called convenience fee, is
how we are able to provide credit card processing, the cost
of printing and distributing tickets, processing your order,
customer service, tracking and inventory control, ensuring
validity and that your ticket won't be oversold, box office
software and service, merchant fees, and a secure website.
Is my personal information safe with you?
Of course. CincyTicket and the event promoter for the event
you are buying tickets for are the only ones who will ever
see your info. We will never ever ever ever sell your info!
Who is CincyTicket and why do you exist?
CincyTicket was created in 2006 by the folks who run Nice
Guy Records to localize event ticket sales, plus keep our
service fees much lower than the competition! It has since
expanded beyond just the CincyTicket.com website, and we now
provide complete online and box office solutions for just
about any type of business that needs ticketing.
Can you print tickets for my event?
Yes. We print professional barcoded thermal tickets starting
at just 10 cents each, with no minimum order. Email us at
CONTACT US for
a quote.
Can I sell tickets to my event on your website?
Absolutely! Fill out the form HERE
to get started right away. Also, check out our SOLUTIONS
page.
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