FAQ | CincyTicket Solutions

FREQUENTLY ASKED QUESTIONS

WILL CALL

What is Will Call?

"Will Call" means your tickets will be held at the venue for you to pick up on the day of the event.

Where do I pick up "Will Call" tickets?

At most venues, Will Call is at the box office window or at the door of the club at the time of the event.

What do I need to pick up the tickets?

In most cases, only your ID and your order number. Some venues also require the credit card used on the purchase - this will be noted during the purchase process.

Can I designate more than one person who can pick up the tickets?

NO. Each will call order must be held under ONE name. If you wish to make it such that each person can pick up his/her ticket separately, they must be separate orders.

Can I change the name my tickets are held under?

YES. Up until 24 hours prior to the event, you may change the name on a Will Call order by CONTACTING US. Be sure to include the name you want it changed to and an order number or name on the original order. For security reasons, the request MUST come from the email address associated with the original order.

Will I get a physical ticket at the door?
This is up to the event promoter. Some print physical tickets and others just check your name off the list and grant you entry.

TICKETS BY MAIL

How long will it take to get my tickets by mail?
If you select USPS 1st Class Mail, expect to receive your order within 4 to 7 business days. If you select USPS Priority Mail, expect it within 3 to 6 business days. You will not receive a tracking number. If your tickets have not arrived in a reasonable amount of time, please CONTACT US.

What is the deadline to order tickets by mail?
7 days before an event takes place, the option to order by 1st Class Mail will disappear, and 5 days before an event, the option to order by Priority Mail will disappear. You can still order Will Call or Print@Home/Mobile (when available).
What if I can't spell my address, don't know it, or feel like giving you one from ten years ago?
We are NOT RESPONSIBLE for incorrect addresses. Ticket sales are non-refundable, so double check it before you submit your order!
What if I lose my tickets?
We are NOT RESPONSIBLE for lost or stolen tickets. Treat physical tickets like cash!
The event is tomorrow, and I still haven't received my tickets by mail. What should I do?
CONTACT US for instructions. Have your order confirmation number ready.

PRINT@HOME & MOBILE DELIVERY

How do I receive my Print@Home tickets?
A link to print your Print@Home tickets is included in your confirmation email. You can also access them by logging into your account and clicking "Orders."
Can I print my tickets more than once if I need to?
Yes. You can print them more than once if you need to, but each barcode will only scan as valid once at the gate. If you tried to use a Print@Home ticket (or a photocopy) twice, it would scan as invalid, and venue staff would remove you.
What is Mobile Delivery?
When choosing Mobile Delivery, you access your ticket barcode(s) from your confirmation email on your phone or mobile device, and the venue will scan them right off your phone screen. No paper needed! You may also put a mobile ticket in your Apple Wallet for easy retrieval later.
Why aren't Print@Home and Mobile tickets available for all events?
Availability is at the discretion of the event promoter. Print@Home and Mobile Delivery requires special hardware for validation at the gate, so not all promoters choose to make it available.

REFUND POLICY

Are tickets ever refundable?

The ONLY time tickets can be refunded is if the ENTIRE EVENT is cancelled. Note that lineups, dates and locations are subject to change. But if the ENTIRE EVENT is cancelled with no reschedule, your purchase will be automatically refunded. Only the ticket price will be refunded - service fees and delivery fees will NOT be refunded. Why? We have to process the order whether the event happens or not. In fact, if we're issuing a refund, we have to process it twice!

How will I know if an event gets cancelled?

When events are cancelled or rescheduled, we notify all purchasers by email. Make sure to use an email address you check regularly when you are ordering tickets.

GENERAL QUESTIONS

Can I talk to someone by phone?
We conduct all customer service by email. This is to serve our customers in the fastest and most efficient manner. Please use the CONTACT form or email help@cincyticket.com.

Can I pay with Paypal?
Sorry, at this time we do not accept Paypal payments. This is to keep costs down and thus keep service fees low for you. We accept Visa, Mastercard, Discover, and American Express.

Why do you charge service fees?
The base price of a ticket does not include the cost of ticketing. The order fee, often called service fee or convenience fee, is how we are able to provide credit card processing, the cost of printing and distributing tickets, processing your order, customer service, tracking and inventory control, ensuring validity and that your ticket won't be oversold, box office software, equipment and service, merchant fees, and a secure website.
Is my personal information safe with you?
Of course. CincyTicket and the event promoter for the event you are buying tickets are the only ones who will ever see your info. We DO NOT store credit card info and we will never ever ever ever sell your personal info! Our website is secured by industry standard security.
Who is CincyTicket and why do you exist?
CincyTicket was created in 2006 by a Cincinnati concert promoter in order to localize event ticket sales and to keep service fees low for the customer. It has since expanded beyond just the CincyTicket.com website, and we now provide complete online and box office solutions for any type of business that needs ticketing.
Can you print tickets for my event?
Yes. We print professional barcoded thermal tickets starting at just 10 cents each, with no minimum order. Order online HERE or CONTACT US for a quote on large projects.
Can I sell tickets to my event on your website?
Absolutely! Fill out the form HERE to get started right away. Also, check out our SOLUTIONS page.

CincyTicket - 9891 Montgomery Rd. Suite 189 - Cincinnati, OH 45242 - USA